At Gluten Free Home Brewing (an ABN/DBA of U Ferment LLC), we take pride in the quality of our products. Due to the nature of our items, all sales are final except as outlined below.
Cancelations, Returns, and Exchanges
If you need to cancel an order, please contact us through the order-specific contact option in your customer account as soon as possible. We can cancel an order only if it has not yet shipped. Once an order has shipped, it cannot be cancelled. We do not accept returns or exchanges. Approved cancellations will be refunded to the original payment method, and refunds may take up to 10 business days to process.
Defective or Incorrect Items
Refunds or replacements are only available if:
- The product has a manufacturer defect, or
- You received an incorrect item
To request a refund or replacement:
- Contact us through our Contact Us page within 30 days from date of purchase
- Provide a description of the issue
- Photos may be required for verification
If approved:
- We will provide instructions for return (if necessary)
- Return shipping costs will be covered by us
- A replacement or refund will be issued at our discretion, and may take up to 10 business days to process
Shipping Issues
We are not responsible for packages that are lost, stolen, or damaged during transit or after delivery.
Please ensure your shipping address is secure and accurate at checkout.
Order Cancellations
Orders may be canceled by us at any time for reasons including but not limited to availability, pricing errors, or suspected fraud. If your order is canceled, a full refund will be issued.
Contact
If you have questions about this policy, please contact us through our Contact Us page.