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Shipping and Returns
We ship packages via the United States Postal Service (USPS) Priority Mail (First Class and Parcel Select may be used for orders that do not qualify for a Flat Rate Box) or FedEx Ground as selected during checkout. Most orders are shipped within 2 to 4 business days; unless a shipping delay is denoted upon check out. We will contact you if additional time is required to ship your order. The online shopping cart will provide you with the cost of shipping your order. If there is an additional charge associated with your order, we will contact you before we proceed.
Alaska and Hawaii customers: FedEx estimated shipping cost may not be accurately calculated. If there is an additional charge associated with your order, we will contact you before shipping commences. Alternatively, you may request to change to USPS.
On occasion we may need to use a shipping box from a carrier other than that of your choosing. Some items are only shipped using boxes specific to USPS or FedEx, and will be shipped in the appropriate box regardless of which carrier you request. Orders may be shipped in multiple (two or more) packages in an effort to minimize damage during shipping. Any order may be shipped in the number of packages that are most cost effective. Packages are shipped via the fastest delivery method available for the most cost effective price. Substitute product sizes may be made to more appropriately fit in the package(s) for shipping; for example: two 1 LB bags of malt may be used in place of one 2 LB bag of the same malt.
A replacement or refund may be requested for any product(s) due to manufacture defects. Digital photos of any defects may be requested. Please contact us via the Contact Us page or email to explain the problem and receive instructions on whether and how to return the defective product(s). If a return is required, we will cover the return shipping costs for any defective product(s); or product(s)received in error.
We do not assume responsibility for packages that are damaged, lost or stolen enroute or upon delivery to the shipping address. It is recommended that packages are not shipped to any non-residence mail rooms or mail forwarding services.
No returns or exchanges.
Free Local Pickup
We offer free local pickup in the Rogue Valley. Most orders are available for pick-up within three business days. You will receive an email when your order is ready for local pickup. Please check the website of the local pickup location listed below for store hours.
During GFHB Business Hours:
Gluten Free Home Brewing
Inside Sona CBD
In the Wagner Plaza
316 E Main St
Talent, Oregon 97540
Outside GFHB Business Hours:
In the Wagner Plaza
316 E Main St
Talent, Oregon 97540
Any order that includes liquid yeast will be shipped via our weekly 'Cold Pack' shipping. If you wish to have the liquid yeast ship separately from the rest of your order, please submit two orders: one order containing the liquid yeast and a second separate order with the rest of your brewing ingredients and supplies. Orders placed by 5:00 p.m. on Friday will be shipped at the beginning of the following week. All liquid yeast is shipped using thermal packaging and a cold pack. The liquid yeast, thermal packaging and cold pack are not added to the shipping box until your order is ready to be shipped. Liquid yeast is sold "as is" because we cannot guarantee the condition of the liquid yeast upon delivery. It is recommended that liquid yeast is not shipped during periods of high temperatures because the cold pack may not remain frozen during shipping which could result in damaging the liquid yeast.
International Shipping and Returns
Australian customers may shop at Two Bays Brewing Co.
European customers may shop at Dion's Gluten Frei.
US Military / Diplomat customers may use the online shopping cart to ship to an APO at US domestic rates.
Canadian customers that ship to a United States address may use the online shopping cart. If you do not have a United Stated address, we recommend using AmForward.com which is a package forwarding company based in tax-free Oregon. Review AmForward.com Services & Prices for further details about shipping to a United States address.
We offer international shipping via the United States Postal Service (USPS) and FedEx. If you prefer not to use a package forwarding company than you need to complete an International Shipping Order Form. An invoice will be emailed to you with your order summary and payment options. Any additional charges associated with your order will be included on the invoice. International orders may take up to two weeks to process.
Examples of estimated international shipping rates to Canada (rates vary significantly depending on distance to destination):
10 lbs……$25 - $45
15 lbs……$30 - $55
20 lbs……$35 - $65
NO replacements or refunds may be requested for any product(s) damaged during shipping or due to manufacture defects.
NO returns, all sales are final.
We do not assume responsibility for packages that are lost or stolen enroute or upon delivery to the shipping address. It is recommended that packages are not shipped to any non-residence addresses.
We are not responsible for any taxes, duties, tariffs or other fees that may be required by customs or other agencies.